1. Who we are

London AI Company is the trading name of Imram Wojdak, a sole trader established in England, referred to in these terms as “we”, “us” or “our”. London AI Company is not currently an incorporated company or a separate legal person.

Business address: 23 Lower Court Road, KT19 8SW, United Kingdom

Address for legal notices: 23 Lower Court Road, KT19 8SW, United Kingdom

Email for contracts, support and complaints: support@londonai.company

Website: londonai.company

“You” means the business customer named in an Order. If you enter into an Order for an organisation, you confirm that you have authority to bind it. An employee or representative does not give a personal guarantee simply by signing for that organisation.

“Business Day” means Monday to Friday, excluding public holidays in England.

2. Business customers and contract formation

Our paid services under these terms are offered only for business purposes. You confirm that you are buying wholly or mainly for your trade, business, craft or profession. These terms do not remove rights that apply by law if a buyer is in fact a consumer. A person buying mainly for personal use must contact us before ordering so that appropriate consumer terms and purchase information can be provided.

An “Order” is a written proposal, statement of work or order form identifying the customer, services, deliverables, fees and applicable version of these terms. An Order becomes binding when both parties accept it in writing, including by electronic signature or a clear email acceptance. We may specify an online acceptance process that records acceptance by both parties. Merely browsing our website, making an enquiry or booking an introductory call does not place an Order.

We will provide these terms and any applicable data-processing schedule before acceptance. A payment link or invoice does not introduce new contract terms after agreement. Work begins on the agreed date once any stated initial payment and required access have been provided.

If documents conflict, mandatory law and mandatory international data-transfer clauses take priority. A signed data-processing schedule then takes priority for personal-data processing; an Order takes priority for its project-specific commercial details; these terms apply otherwise. An Order changes a liability limit only if it expressly identifies the change. Your purchase-order or procurement terms do not apply unless we expressly accept them in writing.

3. Services, scope and changes

We provide the services described in the Order. These may include operational data discovery, dashboards, management reporting, software development, AI-assisted automation, integrations, document processing, testing, deployment, training and agreed support.

The Order must distinguish discovery, demonstrations and prototypes from systems approved for production. A discovery engagement may result in recommendations or a decision that a proposed automation is unsuitable. It does not guarantee a production deployment unless expressly included.

We will perform the agreed services with reasonable care and skill and materially in accordance with the Order. Estimates of time saved, revenue, accuracy, cost reduction or return on investment are not guarantees unless the Order expressly makes a specified measure a contractual commitment. Examples and past results are illustrative and do not establish the outcome of your project.

The Order defines included workflows, systems, volumes, deliverables, acceptance criteria, exclusions and customer dependencies. Additional features, changed business processes, additional integrations and increased volumes require an agreed written change describing the effect on fees, dates and deliverables. We need not start additional work before that change is agreed.

Dates are reasonable estimates unless the Order expressly identifies a binding deadline. We will tell you about material delay and its likely effect. Customer delay or an agreed scope change may require a reasonable revised timetable; it does not excuse unrelated delay caused by us.

4. Your participation and systems

You will appoint an authorised contact; give timely instructions and feedback; provide accurate information, test examples and agreed access; obtain necessary licences and permissions; and tell us about relevant operational, security and legal constraints before implementation.

You remain responsible for your business decisions and the lawful use of your systems and data. You must have an appropriate lawful basis and authority for the personal data and other materials you instruct us to process. This does not transfer our own legal or contractual responsibilities to you.

Each party will protect credentials under its control. Access should be limited to what is needed and removed when no longer required. You must not send passwords, unrestricted API keys or sensitive production data through a public enquiry form.

Unless the Order allocates the responsibility to us, you will maintain appropriate backups of your original systems and a practical manual fallback. We remain responsible for any backup, restoration or security duties expressly allocated to us and for our own failure to exercise reasonable care and skill.

5. AI, human review and authorised actions

AI-generated classifications, extracted fields, drafts and recommendations may contain errors or omissions and can vary between runs. You must arrange appropriate human review before relying on outputs where an error could cause material harm.

Before production use, the Order or deployment record must identify actions the automation may take, actions requiring approval, spending and usage limits, exceptions requiring escalation, and how the workflow can be stopped. We will configure the agreed controls with reasonable care and skill. Your approval of deployment does not excuse our failure to implement the agreed scope or controls.

Unless separately agreed after an appropriate assessment, the services must not be used as an emergency response system, to make safety-critical decisions, to provide regulated professional advice, or to make solely automated decisions with legal or similarly significant effects on people. Examples include determining tenancy eligibility, employment outcomes, credit decisions or the response to a dangerous property condition. Routine sorting and drafting do not remove the need to identify and escalate those matters.

You must not use the services for unlawful surveillance, unlawful discrimination, deceptive communications, unauthorised access or unlawful marketing. Approval of a workflow does not constitute approval of every future use or data source.

6. Third-party platforms and costs

An Order may depend on third-party hosting, email, CRM, automation or AI services. The Order identifies material dependencies and whether you contract with the provider directly or we procure it for the project. Your direct subscriptions are governed by their own terms.

We do not control a third party’s prices, availability, product changes or continued support for an integration. Changes may require additional work or a revised solution. We will explain material effects we become aware of and propose a reasonable next step. A change outside our control does not automatically entitle us to additional payment; additional charges need an agreed basis.

You pay usage charges, subscriptions and expenses only as set out or authorised in the Order. We will not knowingly incur charges above an agreed limit on your behalf without approval, except where the Order expressly defines an authorised emergency expenditure process.

We remain responsible for our own selection, configuration and management obligations and for subcontractors performing our contracted work. Nothing here excludes responsibilities imposed on us for subprocessors under data-protection law.

7. Fees and payment

The Order sets out the currency, fee structure, initial payment, milestones, recurring fees, usage charges and payment dates. Unless the Order says otherwise, invoices are due within 14 calendar days. VAT is added only where legally chargeable and will be identified before agreement or as otherwise required by law.

An initial payment is credited against the agreed services. Its description as a deposit does not make it automatically forfeitable. What is payable on cancellation is determined under clause 10.

Payments may be collected through Stripe. The supplier remains the sole trader identified in clause 1. Stripe’s involvement does not change who provides the services or remove any payment-dispute rights available through your payment provider.

For recurring payments, we will obtain the necessary payment authorisation and disclose the amount or calculation method, billing interval and cancellation arrangements. A failed payment does not automatically cancel an Order. We will not increase charges retrospectively.

Tell us promptly if an invoice is disputed and explain the disputed amount. You must pay undisputed amounts when due. Raising a genuine dispute does not waive your rights, and we will not suspend services solely because an amount is reasonably disputed while both parties actively seek a resolution.

For undisputed overdue payments, we may charge statutory interest and recovery compensation where applicable under the Late Payment of Commercial Debts (Interest) Act 1998. We will not charge the same recovery cost twice.

8. Testing, acceptance and defects

We will tell you when a deliverable is ready for acceptance testing and provide what you reasonably need to test it against the agreed criteria. Unless the Order says otherwise, the review period is 10 Business Days after that notification and provision of the necessary access.

You should provide either acceptance or a reasonably detailed description of material failures against the agreed criteria. We will investigate reported failures and correct those for which we are responsible without an additional development charge, within a reasonable period, then resubmit the affected work for review.

Minor issues that do not materially prevent the agreed use do not justify rejecting the whole deliverable. We will record an appropriate correction plan for such issues.

If you do not respond, we may send a reminder giving at least five additional Business Days. After that reminder period, acceptance may be treated as given only if you have had a reasonable opportunity to test, no notified material failure remains unresolved and the deliverable materially meets the agreed criteria. Deliberate production use after written deployment approval also constitutes acceptance of the part used, subject to those conditions.

Acceptance allows the relevant payment milestone to be invoiced. It does not waive rights for hidden defects, misdescription or other breach. There is no separate short deadline in these terms that automatically extinguishes a valid claim. You should report problems promptly and take reasonable steps to prevent avoidable loss.

9. Support and recurring services

Support, monitoring, hosting and ongoing maintenance are included only to the extent stated in the Order. No 24-hour monitoring, guaranteed response time or availability percentage is promised unless expressly agreed. This does not remove our duties to deliver conforming work or remedy our own breach.

Unless an Order clearly states a different arrangement, recurring services run month to month, with no annual minimum. Either party may cancel renewal by written notice received before the next billing date. The service continues until the end of the current paid period. Notice by email to the address in clause 1 is sufficient; a telephone discussion is not required.

If you cancel for convenience during a paid period, charges for that period remain due where the contracted service remains available. Refund rights for our failure to supply remain governed by clause 10.

Changes to recurring prices or material service terms require at least 30 calendar days’ written notice and your express written acceptance before taking effect. If agreement is not reached, either party may end the recurring service at a period end after that notice. The existing terms apply until then. Fixed project prices change only by agreement.

10. Cancellation, concerns and refunds

If something is wrong, contact support@londonai.company with the Order reference and a description of the issue. We will review the agreed scope, work completed and relevant evidence, discuss the issue with you and explain the proposed resolution in writing. Depending on the circumstances, a resolution may involve correction, re-performance, an agreed change, a credit, a price adjustment, a refund or termination of the affected work.

There is no general satisfaction guarantee or unrestricted change-of-mind refund for business purchases. Equally, we do not treat every refund as a matter of discretion: any refund required by the contract or applicable law will be provided. Discussing a goodwill settlement does not remove either party’s existing rights.

You may cancel an unfinished project for convenience by written notice. You must pay for services properly performed up to cancellation and reasonable, previously authorised third-party commitments that cannot be cancelled or recovered. Work in progress is valued at the agreed rates or a reasonable proportion of the fixed fee reflecting work actually completed. We will give an itemised calculation. We will take reasonable steps to reduce avoidable costs and will not charge the remaining project price automatically or add a penalty for lost future profit.

If you notify us of a material failure to meet the Order, you will give us a reasonable opportunity to investigate and put it right where a remedy is possible. If a material breach cannot be remedied, or we fail to remedy it within a reasonable agreed period following notice, you may end the affected Order or separable affected part. We will refund payments for undelivered services and for materially defective work that provides no usable contractual benefit, taking account of any properly delivered, usable work retained by you. If a failure defeats the purpose of the whole Order, the appropriate remedy may extend to the whole Order. Your other available rights remain subject to clause 13 and mandatory law.

If we cancel for convenience or cannot supply an agreed service, you do not pay for services we will not deliver, and we will return the corresponding advance payment. We cannot retain a payment merely because it has already been paid out to us by Stripe.

We will return undisputed refundable balances within 14 calendar days of establishing the amount and, where required, sooner under applicable law. A disagreement about one part will not delay refunding an undisputed part. Refunds normally go to the original payment method; payment-provider processing times may differ. No refund-handling fee is charged.

We encourage direct discussion but do not require it as a condition of exercising a statutory right, raising a payment dispute or seeking urgent relief. Neither party may recover the same loss twice.

11. Intellectual property

You retain rights in the data, documents, branding and other materials you provide. You give us only the rights reasonably needed to perform the Order, using permitted subcontractors where appropriate.

Unless the Order expressly agrees an assignment, we retain rights in our software, templates, reusable components, methods and deliverables. After payment of the applicable development fees, you receive a perpetual, non-exclusive, worldwide licence to use the delivered and paid-for project materials for your own business, including through service providers acting for you and subject to confidentiality. That licence survives the end of an unrelated maintenance agreement. Hosting or access to a subscription service continues only while the relevant subscription is in force.

The Order must say whether source code, editable workflows, documentation, credentials and export files are included. If you require ownership of bespoke work, the Order must identify the work and record the agreed written assignment. Background tools and third-party components are excluded from an assignment unless expressly stated; any necessary licence to embedded background materials must be included.

Third-party and open-source components remain subject to their applicable licences. We cannot grant rights we do not hold and will identify material restrictions relevant to the agreed use. No clause promises that AI output is unique or necessarily protected by copyright.

We may reuse general know-how and components that do not disclose your confidential information or personal data. We will not use your name, logo, identifiable results or project materials in a public case study without written permission. Client personal data and confidential materials are not licensed for general-purpose model training.

12. Confidentiality and personal data

Each party will use the other’s confidential information only for the Order, protect it with reasonable care and disclose it only to people who need it for that purpose and are bound by suitable confidentiality duties. Confidential information includes non-public business processes, credentials, pricing, software and customer information reasonably understood to be confidential.

These duties do not apply to information lawfully known without restriction, independently developed, lawfully received without restriction from someone else, or made public without breach. Disclosure required by law is permitted; advance notice will be given where lawful and practicable.

Confidentiality obligations last for five years after the relevant Order ends; trade secrets remain protected while they remain trade secrets, and personal data remains protected for as long as applicable law requires.

Our Privacy Policy explains how we handle personal data for our own business purposes. It is a transparency notice, not blanket consent to data use or an agreement to waive privacy rights.

Where we process personal data on your behalf, the parties must agree a written data-processing schedule before that processing begins. It must identify the processing, instructions, security measures, authorised subprocessors, locations, transfer safeguards and deletion or return arrangements. The agreed schedule forms part of the Order. If you act as a processor for another controller, the parties must document the correct processing chain and authority first.

We will not intentionally use client personal data or confidential content to train general-purpose AI models. Approved project-specific processing, testing or fine-tuning must be expressly documented, supported by a lawful basis and permitted under the relevant vendor arrangements. A generic acceptance of these terms does not authorise training or a new data use.

Each party retains its own responsibilities under applicable data-protection law. Contract labels do not override the actual processing roles.

13. Liability — please read before ordering

13.1 Nothing in the agreement excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Nothing restricts a regulator’s powers or an individual’s non-excludable statutory rights.

13.2 Subject to clause 13.1, neither party is liable to the other for indirect or consequential loss, or loss of anticipated profits, anticipated savings, business opportunity or goodwill arising out of an Order. Reasonable direct costs of restoring data or obtaining replacement performance following a breach are not excluded merely because they relate to data loss or business interruption; they remain subject to the applicable cap. Refunds and fee adjustments expressly due under clause 10 are not excluded.

13.3 Subject to clauses 13.1 and 13.4, each party’s total aggregate liability arising out of or in connection with an Order, whether in contract, tort including negligence, breach of statutory duty or otherwise, is limited to the greater of:

• (a) £1,000; and
• (b) the total fixed project fees paid or payable under that Order, plus the recurring service fees paid or payable under it for services in the 12 months immediately before the first event giving rise to the claim.

Where the recurring service has run for less than 12 months, only fees for the period it has actually run are included. VAT and charges paid directly to third-party suppliers are not included in the calculation.

13.4 For liability between the parties arising from breach of confidentiality or data-protection obligations, the cap is twice the amount calculated under clause 13.3. Where both ordinary and confidentiality/data-protection claims arise under the same Order, ordinary claims remain subject to the ordinary cap and the combined aggregate liability is no more than twice that cap. These caps do not limit statutory compensation claims brought by affected individuals or bind regulators. Any statutory contribution or other liability that cannot lawfully be limited remains unaffected.

13.5 Your obligation to pay properly due fees and our obligation to return payments or make a price adjustment expressly due under clause 10 are outside these damages caps. Amounts already recovered for the same loss will be taken into account to prevent double recovery.

13.6 Each party must take reasonable steps to reduce its losses. A party is not responsible to the extent loss was caused by the other party’s breach, unauthorised change or use outside the agreed scope. This does not excuse a contributing breach by the first party.

13.7 The limits apply to claims under the relevant Order in aggregate, not separately to every incident. A single loss cannot be recovered repeatedly under different Orders. A different cap or risk allocation must be expressly agreed in writing before the relevant services begin. Stating a cap here does not prevent a court from assessing its enforceability under applicable law.

14. Suspension and termination

We may suspend the affected services where reasonably necessary to address a credible security risk, unlawful use, a material contractual breach or an undisputed payment that remains overdue after written warning and at least seven calendar days to pay. We will give advance notice where reasonably practicable, limit suspension to what is necessary and restore service when the reason is resolved.

Either party may terminate an Order for a material breach that is incapable of remedy, or that remains unremedied after written notice and a reasonable remedy period, normally 14 calendar days unless the circumstances require a different period. Convenience cancellation and recurring-service cancellation are governed by clauses 9 and 10.

On termination, properly due fees and refunds will be reconciled, agreed paid-for deliverables will be provided, access will be removed when no longer authorised and personal data will be returned or deleted under the data-processing schedule. Personal data will not be held hostage to a disputed invoice. Additional migration or training work may be charged only on an agreed basis.

Accrued rights and provisions intended to continue, including paid-up licences, confidentiality, liability and dispute provisions, survive termination.

15. Events outside reasonable control

A party is not liable for delay or failure to the extent caused by an event outside its reasonable control that reasonable precautions could not have prevented. It must notify the other party promptly, take reasonable steps to reduce the impact and resume performance. An event does not excuse a separate failure to meet agreed security, resilience or subcontractor-management obligations.

If the affected service cannot resume within 30 calendar days, either party may terminate that affected part by notice. Payments are reconciled under clause 10. This clause does not require payment for services that will not be supplied.

16. Possible future incorporation and transfer

We may later incorporate a company to operate London AI Company. Until a transfer has been properly agreed, the supplier under an existing Order remains the sole trader named in clause 1.

If a company is to replace us under an existing Order, we will identify it, provide its company number and registered office, explain the proposed effective date and seek a written transfer agreement between you, us and that company. That agreement must identify the rights and obligations assumed, payments and credits carried forward, treatment of existing claims and any agreed release of the sole trader.

Updating a website, changing a trading name or changing bank details does not itself transfer an Order or release the sole trader from liability. No existing claim is released merely by accepting an updated Privacy Policy. A new company may enter into new Orders in its own name once it exists.

Neither party may transfer an Order to a different legal person without the other’s written consent. Permitted subcontracting does not transfer the supplier’s contractual obligations. Any transfer of personal data must also meet applicable data-protection requirements and any relevant customer instructions.

17. Updates, notices and general terms

We may publish revised terms for future Orders. The version agreed when an Order is made continues to govern it unless the parties agree a change in writing. Recurring-service changes follow clause 9. No update applies retrospectively to remove an accrued right or claim.

Contract notices may be sent to the email addresses in the Order. A notice takes effect when received; a message known to have failed delivery is not received. Each party must keep its contact details current. Court documents must be served in accordance with applicable procedural rules.

The agreed documents form the entire agreement about the Order. They do not exclude liability for fraud or misrepresentation, or override mandatory rights. Important sales commitments should be recorded in the Order.

No partnership, employment relationship or agency is created. Neither party may bind the other without authority. Except where mandatory law or binding data-transfer terms provide otherwise, a person who is not a party has no right to enforce the agreement under the Contracts (Rights of Third Parties) Act 1999.

If a provision is unenforceable, the remaining provisions continue so far as they can lawfully operate. Failing to enforce a right immediately does not waive it.

18. Law and disputes

The agreement and non-contractual obligations arising from it are governed by the law of England and Wales. For business-to-business contractual disputes, the courts of England and Wales have exclusive jurisdiction, subject to any mandatory law that requires otherwise.

Before starting ordinary proceedings, the parties should explain the dispute in writing and try to resolve it through their authorised contacts. They may agree mediation. This process does not prevent urgent court action, compliance with a legal deadline, an individual’s privacy complaint or the exercise of non-excludable rights.

19. Website use

The website provides general information about our services. Its examples, estimates and free demonstrations are not tailored professional advice or a binding project quotation. Paid services are governed by an accepted Order and clauses 1–18, rather than by website browsing alone.

You may view and share links to publicly available material for legitimate purposes. You must not attempt unauthorised access, interfere with security or availability, transmit malware, impersonate others or infringe intellectual-property rights. Rights in website content remain with the relevant owners, subject to lawful exceptions.

We may update or remove website content. We do not promise uninterrupted access or that all general information will remain current. External websites have their own terms and privacy practices. These statements do not exclude liability that cannot lawfully be excluded or alter our obligations under a paid Order.